Privacy Policy

LoCO₂ Heat Privacy Policy

LoCO₂ Heat Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose information that we obtain through our website www.loco2heat.co.uk (the "Website"). This Privacy Policy does not apply to our employees, contractors, agency staff, or candidates for employment or engagement, for whom we have a separate privacy notice.

Our Privacy Promise

Protection of Your Privacy: We ensure appropriate security measures are in place and require the same standards from any organisation we work with.
Respect for Your Privacy and Marketing Preferences: We will not sell your information or share it with other organisations for marketing purposes without your consent.
Transparency: At the point when we request your information, we will make it clear what we are collecting it for, how we are going to use it, and how long we will keep it.
Lawful Basis for Data Collection: We will collect and use your personal information only if we have your permission or have a lawful basis for doing so.
Minimisation of Data Collection: We will minimise the amount of information we collect to what we need to deliver the products and services you have requested.
Purpose Limitation: We will use your personal information only for the purposes for which it was originally collected and once that purpose has ended, we will delete or anonymise it.
Third-Party Information: When other parties provide us with information about you, we will ensure that they have a lawful basis to share your information or we will delete that information.

Account Setup and Mailing List Trade customers are required to have an account set up in our database in order to receive quotes via email. By setting up an account, trade customers are automatically added to our mailing list to receive updates and information about our products and services. Customers can unsubscribe from this mailing list at any time by following the instructions provided in the emails or by contacting us directly at hello@loco2heat.co.uk.

Information We May Collect from You We may collect and process the following data about you:

Information that you provide to us by filling in forms on our site www.loco2heat.co.uk (Our Site). This includes information provided at the time of requesting goods, services, or information from us.
Information that you provide to us when you write to us (including by email).
Information that you provide to us when we speak to you by telephone. We may make and keep a record of the information you share with us.
Information that you provide to us by completing surveys.
Details of transactions you carry out through Our Site and of the fulfilment of your orders.
Details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Information obtained by us from third parties in accordance with the Act.

IP Addresses and Cookies We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration. This is statistical data about our user's browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve Our Site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise Our Site according to your individual interests.
To speed up your searches.
To recognise you when you return to Our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to Our Site.

Please note that our advertisers may also use cookies, over which we have no control.

Where We Store and Process Your Personal Data All information you provide to us via email or Our Site is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Uses Made of This Information We use information held about you in the following ways:

To ensure that content from Our Site is presented in the most effective manner for you and for your computer.
To provide you with information, products, or services that you request from us, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our goods and services.
To send you important information about your orders, including order confirmations, invoices, and delivery notifications.
To send you marketing and promotional communications, such as newsletters and special offers (you can opt out of these communications at any time).
To improve our Website and your experience on it.
To analyse trends and statistics.
To comply with legal requirements.
To ensure the security and safety of our customers, staff, and premises through the use of CCTV.

We may also use your data to provide you with information about goods and services which may be of interest to you, and we may contact you about these. If you are an existing customer/member, we will only contact you by electronic means (email, or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. We will not otherwise contact you by electronic means to provide you with information about goods and services which may be of interest to you unless you have consented to this. If you are a new customer/member, we will only contact you by electronic means to provide you with information about goods and services which may be of interest to you if you have consented to this. If you do not want us to use your data in one or more of the ways mentioned above, or to pass your details on to third parties for marketing purposes, please let us know.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisements to that target audience.

Disclosure of Your Information We may disclose your personal information:

If LoCO₂ Heat Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our Terms and Conditions of Website Use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by contacting us at any time at Pyramid House, 1 Tiverton Way, Tiverton Business Park, Tiverton, Devon, EX16 6TG or support@loco2heat.co.uk.

Our Site may, from time to time, contain links to and from the websites of our suppliers, partner networks, advertisers, affiliates, and other third parties. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites.

Access to Information

The Data Protection Act 2018 gives you the right to access certain information held by us about you. Your right of access can be exercised in accordance with the Act. Any access request should be submitted to support@loco2heat.co.uk

Data Security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we may make to our privacy policy in the future will be posted on this page, and where appropriate, may be notified to you by e-mail. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@loco2heat.co.uk or by phone at 01884 253 444. Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to Pyramid House, 1 Tiverton Way, Tiverton Business Park, Tiverton, Devon, EX16 6TG or support@loco2heat.co.uk .

Sign up to our Mailing List